Last updated: 15 October 2026

Who we are

Birdsong Osteopath is the osteopathic practice of Rosamund Heath, a registered osteopath based in Whitchurch Hill, near Reading.

The website address is https://birdsongosteopath.co.uk.

Rosamund Heath is the data controller responsible for personal information collected through the practice and this website. This notice explains how that information is used when you make an enquiry, book an appointment or receive care.

Appointments are booked through Cliniko, which is also used to store and manage patient records.

For privacy questions or requests relating to your information, please contact:

Email:

Post:
Rosamund Heath
Birdsong Osteopath
1 Palmers Cottages
Goring Heath Road
Whitchurch Hill
Reading
RG8 7PP

Online booking and patient records: Cliniko

Rosamund Heath uses Cliniko to manage appointment bookings and store patient records electronically. Information held within Cliniko may include your contact details, appointment history, relevant health information, assessment findings and treatment notes.

Cliniko is provided by Red Guava Pty Ltd and processes patient information on behalf of Birdsong. Rosamund Heath remains responsible for deciding how that information is used for your care and how long it is retained.

Cliniko’s Privacy Policy explains how its service handles personal information, including security, service providers and international processing:

Its UK Data Processing Addendum sets out the contractual arrangements for processing information on behalf of the practice:

If you would like to access your patient records, correct information or make another data protection request, please contact Rosamund Heath directly using the details above.

Keeping your information secure

Patient records are stored within Cliniko, which uses encryption and access controls to protect information. Access within the practice is restricted to those who need it for an authorised purpose.

Information received separately through website enquiries or email is handled using appropriate security measures. Please keep contact form messages brief and avoid including detailed medical histories.

Cookies and website information

Cookies are small files stored on your device. Similar technologies may also be used to store or access information. Some are needed for the website to function, while others support optional features or help measure website use.

Cookie and device identifiers can constitute personal information, even where they do not include your name.

Your cookie choices

The cookie banner allows you to accept or reject optional cookies and manage your preferences. You can revisit your choices using the Cookie Settings control.

Essential cookies are used where needed to operate the website and remember your choices. Optional analytics and embedded services are enabled according to your preferences.

You can also delete or block cookies through your browser settings. Blocking some cookies may affect website features.

Cookie Settings

You may change your Cookie Preferences by clicking here: Cookie settings

Google Analytics

With your consent, Google Analytics helps us understand how visitors use the website, including which pages are viewed and how visitors reach the site.

It uses cookies and related identifiers to produce usage reports. Information is handled by Google in accordance with its privacy information.

Rejecting analytics cookies does not prevent you from reading the website or contacting the practice.

Google reCAPTCHA

The contact form uses Google reCAPTCHA to help protect against spam and automated submissions. This service may process technical information, including your IP address, browser information and interactions with the website.

Google’s Privacy Policy and Terms of Service apply:

If you prefer not to use the contact form, you can contact me directly by email.

Embedded content and external links

The website may include embedded services such as Google Maps or videos. When enabled, these services may collect information about your device and interaction with the content. If you are logged into the provider’s account, that activity may be associated with your account.

Embedded services that require consent are controlled through the website’s cookie preferences.

Links to external websites, including online booking services and social media, take you to services with their own privacy notices. Please read the relevant notice when using them.

Website information

Information on this website provides a general introduction to Birdsong and osteopathy. It does not replace individual assessment, diagnosis or medical advice.

Please contact the practice if you are unsure whether an appointment would be appropriate. Seek medical advice promptly for symptoms that need urgent attention.

Questions or complaints

If you have a concern about how your information is handled, please contact Rosamund using the details above.

You also have the right to complain to the Information Commissioner’s Office (ICO).

Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

Changes to this notice

This notice may be updated to reflect changes to the practice, website services or data protection requirements. The date at the top shows when it was last updated.